Return and Refund Policy
Last updated: January 2026
1. Overview
At Big Balloon, we strive to ensure every customer is delighted with our service. Since we operate on a Cash After Decoration model (no advance payment), our cancellation and return policies are designed to be fair and transparent.
2. Cancellation & Rescheduling Policy
- Cancellation (More than 24 Hours): You can cancel your booking free of charge up to 24 hours prior to your scheduled slot. Since we operate on a cash-after-decoration model, no penalty is applied.
- Cancellation (Within 24 Hours): Cancellations made within 24 hours of the setup are not allowed as custom decorations have already been prepared.
- Rescheduling (More than 24 Hours): You can reschedule your booking to any other available date free of charge if requested at least 24 hours in advance.
- Rescheduling (Within 24 Hours): Rescheduling within 24 hours of the setup will incur a ₹500 fee to cover delivery coordination and setup team mobilization costs.
3. Pricing, Advance Payments & Travel Fees
- Standard Bookings (Under ₹5,000): No advance payment or booking fee is required. You pay 100% via Cash or UPI after the decoration is completed.
- Premium Bookings (Above ₹5,000): A 20% non-refundable advance payment is required at the time of booking to secure your setup slot and custom materials.
- Travel Convenience Fee: Our standard free-delivery zones cover Gurugram and South Delhi. Locations outside these standard service limits (e.g. Noida, Greater Noida, Ghaziabad, Faridabad, or far suburbs) will attract a travel convening fee of ₹300 to ₹500, which will be displayed during checkout.
4. Wall Damage & Equipment Rental Liabilities
- Wall Damage Disclaimer: We use damage-free painter's tape and silicon tabs for mounting balloons. However, we are not liable for minor wall paint peeling or wallpaper damage during setup or cleanup, especially on damp, poorly primed, or low-quality walls.
- Rental Item Care: Rental items (such as ring stands, neon lights, LED lettering, backdrops) are provided for 24 hours. The customer is fully responsible for keeping them safe from fire, water damage, or theft. In case of damage or loss, the replacement cost of the items will be billed to the customer.
5. Defective Items & Service Guarantee
If any balloons or decor items are found defective upon setup, please notify our team on-site immediately. We will replace them on the spot or deduct their value from your bill. If our team fails to show up for a scheduled booking, you will not be charged anything and we will coordinate a priority rebooking at no cost.
6. Contact Us
For any cancellation or service-related issues, please email support@bigballoon.in or call us at +91 92891 71205.