Terms and Conditions

Welcome to Big Balloon. By accessing our website, purchasing our products, or booking our decoration services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

2. Products and Color Accuracy

We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor's display of any color will be accurate. Balloon colors may change slightly when inflated or exposed to different lighting conditions.

3. Bookings and Event Services

• Availability: All bookings are subject to date and team availability. We recommend booking at least 1 week in advance.
• Access: You must ensure our team has access to the venue at the scheduled setup time. Delays caused by lack of access may result in additional charges or incomplete setup.
• Outdoor Events: We are not responsible for balloon pop or degradation due to extreme weather (sun, wind, rain) for outdoor setups. We strongly recommend indoor setups for longevity.

4. Pricing, Payments and Travel Fees

Prices for our products are subject to change without notice. Our payment model is structured to ensure convenience and security:

• Standard Bookings (Under ₹5,000): Operates on a 100% Cash/UPI After Decoration model. No advance payment is required.
• Premium & Custom Bookings (Above ₹5,000): A 20% non-refundable advance payment is required at the time of booking to secure your date and source custom materials. The remaining 80% balance is collected after setup is complete.
• Travel / Convening Fee: Our standard decoration services cover Gurugram and South Delhi. Bookings for locations outside these boundaries (e.g. Noida, Greater Noida, Ghaziabad, Faridabad, or far suburbs) will incur a nominal travel convening fee of ₹300 to ₹500, which will be specified during checkout or booking confirmation.

5. Cancellation and Rescheduling Policy

We understand plans can change. To keep operations running smoothly, we apply the following guidelines:

• Cancellation (More than 24 Hours): You can cancel your booking free of charge up to 24 hours prior to your scheduled slot.
• Cancellation (Within 24 Hours): Cancellations made within 24 hours of the scheduled setup are not permitted, as custom balloons are already inflated and logistics have been dispatched.
• Rescheduling (More than 24 Hours): Rescheduling your booking is free of charge if requested at least 24 hours before your slot (subject to team and slot availability).
• Rescheduling (Within 24 Hours): Rescheduling requests within 24 hours of the event will incur a ₹500 slot mobilization fee to cover setup coordinator travel and preparation overheads.

6. Safety, Wall Damage and Liability Disclaimer

Latex Allergies: Our products may contain natural rubber latex which may cause allergic reactions. Please inform your guests if latex balloons are being used.

Wall Damage Liability: We use damage-free painter's tape and specialized silicon adhesive tabs to mount decorations safely without harming wall finishes. However, Big Balloon is not liable for minor paint peeling, plaster chips, or wallpaper damage during setup or removal, particularly on walls that are damp, poorly primed, or have low-quality paint.

Big Balloon is not liable for any injury, accident, or property damage caused by the misuse of our products after setup is completed.

7. Equipment Rental and Damage Liability

Certain packages include rental items (e.g., ring stands, metal arches, fabric backdrops, neon lights, LED lettering boards) which remain the property of Big Balloon.

• Rental Period: Rentals are provided for a standard duration of 24 hours from setup. Our team will coordinate a pickup window with you.
• Customer Responsibility: The customer is fully responsible for keeping all rental items safe from water damage, fire, vandalism, or theft while they are on the customer's property.
• Loss or Damage Charges: In the event that rental items are lost, stolen, or returned with physical damage (broken frames, burnt neon adapters, torn backdrops), the customer will be liable for the full replacement cost of the items.

8. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our website or services constitutes acceptance of those changes.

9. Contact Information

Questions about the Terms and Conditions should be sent to us at support@bigballoon.in.